Experience

Professional Experience

Virtual Remote Medical Interpreter | LanguageLine Solutions

2021 – 2023

I served as a bilingual medical interpreter managing high-stakes communications between healthcare professionals and Spanish-speaking patients. This role required translating complex technical information between experts and non-technical individuals. Such skill is essential for CRM roles bridging technical teams and business clients.

Key Achievements:

  • Achieved 95% accuracy rate while handling 16-24 high-stakes interpretation calls daily, maintaining superior customer satisfaction scores
  • Promoted through 4 levels in 4 months based on consistent performance audits and customer satisfaction metrics
  • Specialized in emergency medical situations, maintaining composure during 3-hour calls with zero escalation to supervisors
  • Received specific service requests from healthcare professionals due to exceptional performance in first call resolution
  • Managed complex ticket systems and maintained detailed customer interaction records for quality assurance

Skills Developed:

  • Managing multiple client cases simultaneously
  • Translating technical concepts for non-technical audiences
  • Remaining calm under pressure in time-sensitive situations
  • Documenting interactions systematically
  • Delivering consistent quality at high volume

HR Recruitment Specialist | Casanova y Montaño

2018

Conducted candidate evaluations for customer service and sales positions at a specialized HR recruitment firm, assessing both technical skills and cultural fit for client-facing roles.

Responsibilities:

  • Conducted 4-5 candidate evaluations daily for customer service and sales positions
  • Administered psychological assessments and structured interviews to evaluate customer service aptitude
  • Collaborated with team to make hiring recommendations based on technical and cultural fit
  • Executed cold calls on prospect candidates, achieving high response rates through effective communication strategies

Skills Developed:

  • Evaluating interpersonal and communication skills
  • Understanding role requirements and candidate fit
  • Professional communication and relationship building
  • Team collaboration and consensus building

English Tutor | Freelance

2014 – Present

Maintained long-term client relationships spanning 10+ years through personalized instruction, regular check-ins, and adaptive teaching methods.

Key Achievements:

  • Provide personalized instruction to 2-3 students simultaneously
  • Developed systematic approach improving pronunciation for Spanish speakers
  • Maintained consistent client relationships over 10+ years through proactive communication and results delivery

Skills Developed:

  • Long-term relationship management
  • Adapting communication style to individual needs
  • Proactive client engagement and retention
  • Managing multiple client relationships concurrently

Education

Bachelor of Psychology | Universidad San Ignacio de Loyola
Expected 2026

  • Academic Performance: Top 10th percentile of faculty
  • Specialization: Clinical and Organizational Psychology
  • Merit-based partial scholarship recipient
  • Relevant Coursework: Organizational Behavior, Human Resources Psychology, Conflict Resolution

Languages & Certifications

  • Native English and Spanish proficiency with proven customer service experience
  • Medical Interpretation Training (LanguageLine Solutions, 2021)
  • Typing Speed: 60+ WPM
  • WordPress Content Management (Self-directed training, 2026)

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